Category: User Centric Design
Notes from some Digital Service Standard Assessors on the Beta Assessment
The Beta Assessment is probably the one I get the most questions about; Primarily, “when do we actually go for our Beta Assessment and what does it involve?” Firstly what is an Assessment? Why do we assess products and services? If you’ve never been to a Digital Service Standard Assessment it can be daunting; so […]
The people getting left behind
Why ‘in the era of remote working we need to stop thinking about ‘digital services’ as a separate thing, and just think about ‘services’. Last night when chatting to @RachelleMoose about whether digital is a privilege, which she’s blogged about here, it made me remember a conversation from a few weeks ago with @JanetHughes about […]
Measuring cost vs. measuring value?
Discussing the differences between Product Management in the Private and Public sector. There has always been a perceived difference in how Product Managers in the public and private sector work, what their priorities are and their key focuses. Historically at its most simplistic the view has been that within the Public sector the Product Manager […]
When is Digital not Digital?
When it’s not about user needs or human centric design, but instead about fixing technological infrastructure. When it’s not about transforming the service but keeping the lights on systems. When it’s not about asking “why?”, because you already know the solution you want. As Tom Loosemore said, Digital is applying the culture, practices, processes & […]