Digital and Agile Specialist

Category: User Centric Design

  • Measuring cost vs. measuring value?

    Discussing the differences between Product Management in the Private and Public sector. There has always been a perceived difference in how Product Managers in the public and private sector work, what their priorities are and their key focuses. Historically at its most simplistic the view has been that within the Public sector the Product Manager…

  • When is Digital not Digital?

    When it’s not about user needs or human centric design, but instead about fixing technological infrastructure. When it’s not about transforming the service but keeping the lights on systems. When it’s not about asking “why?”, because you already know the solution you want. As Tom Loosemore said, Digital is applying the culture, practices, processes &…

  • #GovermentIsOpen

    Why we need to bring user centric design into our Communications in the public Sector. Having been involved in the hiring of many Content and Interaction Designers in the last few years, we’ve always preferred candidates from within the Public Sector, because they tend to have the same specialisms as we in the Digital Data…

  • Delivering Digital Government 2019

    This week Claire Harrison (Head of Architecture from CQC) and I had the opportunity to attend the Delivering Digital Goverment event run by Worth Systems in The Hague. The event was focused on how digital has transformed governments across the world, sharing best practices and lessons learned. With speakers from the founding of GDS, like…

  • Service Standards for the whole service

    How the service standards have evolved over time…. Gov.uk has recently published the new Service Standards for government and public sector agencies to use when developing public facing transactional services. I’ve previously blogged about why the Service Standards are important in helping us develop services that meet user needs, as such I’ve been following their…

  • Producing Code or Fixing Problems?

    The role of Developers in user centric design. I’ve been working with Developers of different flavours for almost a decade now, and in that time I’ve worked with some amazing Devs, and some frustrating ones; the same as any role it depends on the person. I’ve also encountered a lot of stereotypes about Developers, primarily…

  • What is the role of Business Analysts within agile?

    Analysisng the role of the Business Analyst. When we were looking at the Digital, Data and Technology (DDaT) roles and capabilities back in 2016, one of the roles we really struggled with was the role of the Business Analyst (BA). Not because we didn’t agree that it was a role (because we absolutely did) but…

  • Bringing Product and Design together to build a user centric culture

    Why bringing Product and Design together is such a good idea. Within the Product Management community we often talk about the importance of the Vision and how critical a prioritised backlog is. Making sure we understand our users needs and making sure we deliver quality services that meet those users needs. Recently Service Design as…