Zoë is an experienced digital transformation specialist, writer and speaker. With over 13 years experience in the Civil Service and Public Sector including 8 years working in Digital and Business transformation. She is currently a Deputy Director in the (Care Quality Commission) CQC; Head of Product and Digital Delivery, where she is tasked with ensuring that CQC delivers the right things in the right way, keeping user needs at the heart of all its products and services. Transforming the teams, culture, governance and structures to allow CQC to succeed in its aim of being an exemplar of holistic service design.
A true champion and spokes person for Agile design in the public sector. A qualified Agile practitioner and business change leader, with experience of developing and leading agile multi-disciplinary teams, working to deliver large scale projects and programs.
Zoë works with executive teams and senior leaders to help organisations change and adapt to running agile at scale. Championing user centric design and ensuring products and services met the expectations of users in the digital age.
Zoë is constantly invited to speak at Product Management, Digital and Cross Government events to share her experiences and expertise in best practices and ways of working.
She is most passionate about diversity and inclusion, having volunteered to help run and speak at a number of Diversity events throughout her career, including the DWP’s Disability Diversity event, Women in Digital events, Women in Technology events and LGBTQ+ events.
An active social media user, championing product management, service design and user centric design approaches. She is always contactable via twitter @Zoe_On_The_Go, In her blogs she focuses on user centric design; good product management techniques; good leadership and diversity issues.