Tag: Digital
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The role of AI in building a Neuroinclusive world
For too long, societal understanding of neurodivergence has been clouded by misinformation and misattribution. We’ve seen prevalent media narratives, for instance, suggesting mobile phones were responsible for a rise in autism, or social media for an increase in ADHD diagnoses. This, so the conspiracy theories say, is because the world has become too loud, too…
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Service Ownership – Delivering Outcomes by putting humans at the heart of Service Delivery
The public sector faces mounting pressure to deliver exceptional citizen services while navigating complex challenges, including budget limitations and evolving user expectations. Traditional project-based approaches, with their fixed timelines and pre-determined deliverables, often fall short of achieving truly transformative outcomes. This blog champions a shift toward a human-centered, End-to-End Service Ownership approach to delivering citizen…
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The Future of the Citizen Experience
Citizens are demanding more from their governments, expecting the same level of personalised service that they receive from the private sector. This shift in expectations, coupled with rapid technological advancements, presents both challenges and opportunities for the public sector. To thrive in this rapidly evolving landscape, a human-centred approach to citizen experience is paramount.
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Why are we ashamed of marketing?
One thing I’ve noticed over the years is that within the Public Sector we seem to be ashamed of the idea we might need to market our products and services. In the Private Sector, Product Management as a profession grew out of the marketing profession. In the Pubic Sector we stress the importance of planning…
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The Women who made Digital happen in the UK:
This International Women’s Day I want to talk about the women; those innovators, pioneers, and revolutionaries; who made Digital in the UK what it is today. When we consider the impact women have had within Digital, top of any list must be Ada Lovelace. Ada has long been one of my personal icons. Daughter of…
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Prioritisation
How do we get Senior Leaders onboard? For the last 8 months I’ve been busy running Product Management training for various Public Sector clients; and one topic cohorts are always keen to focus on and discuss is prioritisation. Quite often there are multiple areas of prioritisation people are keen to understand further; firstly, how can…
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Ada Lovelace Day 2023 – Resilience
To celebrate #AdaLovelaceDay this year, I was lucky enough to get to spend the day with the wonderful folks at @DigitalHer (part of Manchester Digital). In the morning the ran an Inspiration Breakfast event for women working within Tech with some lightening talks and break out sessions. Then in the afternoon they ran an Inspiration…
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The importance of having a Product Mindset.
This week is @DWPDigtials Product Mindset week; with some fantastic sessions and Digital Showcases on the work DWP have been doing to deliver Products that add value for users; with sessions covering things like storytelling, Design thinking, Product Management, Prioritisation and how we should be using data to help decision making, etc. The resounding…
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Being Product Led
Helping organisations move from ‘doing Product Management’ to ‘being Product led’. As you might expect from someone who’s career has been within the Product space, and who has worn various ‘Head of Product’ types hats over the years; I spend a lot of thinking and talking about Product Management. For the last few month’s I’ve…
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Encouraging join up across Departments.
Yesterday at GovCampNorth, there were multiple pitches all based on one common theme; how we can encourage and support collaboration and sharing across Government Departments. The reason given behind increasing this collaboration was varied; from improving opportunities for re-use and the sharing of best practices; to the opportunity to tackle and solve societal problems that…