Tag: Service Design
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The Disability Price Tag
How bad service design punishes those with a disability. If you’ve never heard of the ‘Disability Price Tag’; the simplest way to describe it is that it’s the price you pay for costly mistakes due to symptoms of (or a byproduct of) your disability. People with ADHD are so often hit by the disability price…
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Product vs Service vs Programme?
How we define a product vs a service is a debate that comes up regularly; as proved by Randal Whitmore (Deputy Director of New Propositions at the UKHSA) today on Twitter: In fact, it comes up so regularly, I could have sworn I’d blogged about it before; but if I have, it isn’t on here!…
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The people getting left behind
Why ‘in the era of remote working we need to stop thinking about ‘digital services’ as a separate thing, and just think about ‘services’. Last night when chatting to @RachelleMoose about whether digital is a privilege, which she’s blogged about here, it made me remember a conversation from a few weeks ago with @JanetHughes about…
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Speak Agile To Me:
I have blogged about some of these elsewhere, but a quick glossary of terms that you might hear when talkingAgile or Digital Transformation.
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Why it’s ok to recognise that not everyone is the same.
At our LGBT* AGM a few weeks ago there were some really good conversations about what we could do to keep growing our network and supporting both the LGBT* members of our organisation, and ensuring as an organisation we are recognising what good looks like in terms of care for LGBT* people, and how we…
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Making a change or making progress.
At a leadership conference recently there was an interesting debate about whether people perceived making a change or making progress to be more important. Everyone on my table voted for making a change, my vote initially was for making progress, and so we debated what the difference was. For me, change can be positive or…