Digital and Agile Specialist

Tag: user needs

  • Delivering Digital Government 2019

    This week Claire Harrison (Head of Architecture from CQC) and I had the opportunity to attend the Delivering Digital Goverment event run by Worth Systems in The Hague. The event was focused on how digital has transformed governments across the world, sharing best practices and lessons learned. With speakers from the founding of GDS, like…

  • Service Standards for the whole service

    How the service standards have evolved over time…. Gov.uk has recently published the new Service Standards for government and public sector agencies to use when developing public facing transactional services. I’ve previously blogged about why the Service Standards are important in helping us develop services that meet user needs, as such I’ve been following their…

  • What is the role of Business Analysts within agile?

    Analysisng the role of the Business Analyst. When we were looking at the Digital, Data and Technology (DDaT) roles and capabilities back in 2016, one of the roles we really struggled with was the role of the Business Analyst (BA). Not because we didn’t agree that it was a role (because we absolutely did) but…

  • The Day Data went Viral

    This week the UK Government and Parliament petitions website has been getting a lot of attention, both good and not so good. This site has been a great example of how the Digital Service Standards work to ensure what we deliver in the public sector meets user needs.

  • Speak Agile To Me:

    Speak Agile To Me:

    I have blogged about some of these elsewhere, but a quick glossary of terms that you might hear when talkingAgile or Digital Transformation.

  • Why it’s ok to recognise that not everyone is the same.

    At our LGBT* AGM a few weeks ago there were some really good conversations about what we could do to keep growing our network and supporting both the LGBT* members of our organisation, and ensuring as an organisation we are recognising what good looks like in terms of care for LGBT* people, and how we…

  • My user manual:

    A user manual is a document that tells users how to use a particular system. More recently personal user manuals that help others work with you better have begun to spring up. I’ve seen a few great examples of personal user manuals recently, most recently from Dan Barrett, and I really like the idea; Unfortunately…

  • Bringing Product and Design together to build a user centric culture

    Why bringing Product and Design together is such a good idea. Within the Product Management community we often talk about the importance of the Vision and how critical a prioritised backlog is. Making sure we understand our users needs and making sure we deliver quality services that meet those users needs. Recently Service Design as…