Tag: user centred design
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Accelerating Public Sector Product Design:
How AI Can Bridge the Agility Gap The COVID-19 pandemic, while a period of immense challenge and tragedy for many, inadvertently highlighted our ability to achieve something previously thought impossible within the public sector; the rapid design and deployment of products and services. Consider the rapid development of testing programmes, vaccine rollout systems, or new…
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Service Ownership – Delivering Outcomes by putting humans at the heart of Service Delivery
The public sector faces mounting pressure to deliver exceptional citizen services while navigating complex challenges, including budget limitations and evolving user expectations. Traditional project-based approaches, with their fixed timelines and pre-determined deliverables, often fall short of achieving truly transformative outcomes. This blog champions a shift toward a human-centered, End-to-End Service Ownership approach to delivering citizen…
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The importance of having a Product Mindset.
This week is @DWPDigtials Product Mindset week; with some fantastic sessions and Digital Showcases on the work DWP have been doing to deliver Products that add value for users; with sessions covering things like storytelling, Design thinking, Product Management, Prioritisation and how we should be using data to help decision making, etc. The resounding…
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Making User Centred Design more inclusive
How do we support people from minority or disadvantaged backgrounds to get a career in User Centred Design? If you look around for ways to get a careers in Digital/Tech, you would probably trip over half a dozen Apprenticeships, Academies or Earn as you Learn Schemes; not to mention Graduate Schemes; without even trying. However,…