Tag: Service Standard
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Reimagining the Government Service Standards for a Modern Era
As someone deeply immersed in Government Service Standards and Digital Delivery within the Public Sector for almost 15 years, I’ve witnessed first-hand their transformative power. These standards have been instrumental in guiding us towards user-centred design and digital excellence, shaping how we approach public service. Yet, the world has shifted dramatically. New technologies, complex societal…
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Why I No Longer Use the Title ‘Product Owner’.
A few *cough* years ago, I wrote a blog explaining why, at the Department of Works and Pensions (DWP), we were committed to the title ‘Product Owner’ and why I believed it was crucial. Nowadays, I dedicate my time to working with various Public Sector Departments and Agencies, where a significant portion of my work…
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So, what is a Service Owner?
Before I discuss what (in my view) a Service Owner is, a brief history lesson into the role might be useful. The role of the ‘Service Manager‘ was seen as critically important to the success of a product, and they were defined as a G6 (Manager) who had responsibility for the end to end service…
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Service Standards for the whole service
How the service standards have evolved over time…. Gov.uk has recently published the new Service Standards for government and public sector agencies to use when developing public facing transactional services. I’ve previously blogged about why the Service Standards are important in helping us develop services that meet user needs, as such I’ve been following their…
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Speak Agile To Me:
I have blogged about some of these elsewhere, but a quick glossary of terms that you might hear when talkingAgile or Digital Transformation.