Tag: DDaT

  • Service Owner vs. Programme Manager vs. Product Lead

    Service Owner vs. Programme Manager vs. Product Lead

    What’s the difference? Does the name matter? Over a year ago, following an interesting chat with David Roberts at NHSBSA, I got to thinking about the role of the Service Owner; and why the role wasn’t working in the way we intended back in the dawn of the Service Manual. This in turn (as most […]