Author: Zoe Gould

  • Looking for the positives

    Looking for the positives

    We’re all skilled in many different ways; when it comes to our careers; why do we apologies for our weaknesses, rather than celebrate our strengths? Another slightly introspective blog from me today, but one I think worth writing, as I know I’m not the only one guilty of this. As we move through our careers,…

  • Reflecting on Career Pathways

    Reflecting on Career Pathways

    This week I’ve been thinking a lot about careers; what does a good career look like? What are my next steps? How do organisations retain their staff and over them career growth? Are career’s even a big thing anymore? Growing up it was always drummed into me how important it was to have a career.…

  • Becoming Product Led

    Becoming Product Led

    Recently I was asked how I would go about moving an organisation to being Product Led; when agile and user centric design are equally new to the company, or when agile has not delivered in the way that was expected. Before diving into the how, I think it’s worth first considering the what and they…

  • Making User Centred Design more inclusive

    Making User Centred Design more inclusive

    How do we support people from minority or disadvantaged backgrounds to get a career in User Centred Design? If you look around for ways to get a careers in Digital/Tech, you would probably trip over half a dozen Apprenticeships, Academies or Earn as you Learn Schemes; not to mention Graduate Schemes; without even trying. However,…

  • Product vs Service vs Programme?

    Product vs Service vs Programme?

    How we define a product vs a service is a debate that comes up regularly; as proved by Randal Whitmore (Deputy Director of New Propositions at the UKHSA) today on Twitter: In fact, it comes up so regularly, I could have sworn I’d blogged about it before; but if I have, it isn’t on here!…

  • Getting work in the Digital Industry

    Getting work in the Digital Industry

    Why working in the public sector might be of interest to you! One of my favourite things about my role, well my career to be honest; is the opportunity to do Educational Outreach type activities. In the last few years especially I’ve been asked a few times to speak to Students (both Sixth form or…

  • Assessing Innovation

    Assessing Innovation

    (co-written with Matt Knight) Some background, for context Just over a month ago I got approached to ask if I could provide some advice on assessments to support phase two of the GovTech Catalyst (GTC) scheme. For those who aren’t aware of the GovTech Catalyst Scheme, there’s a blog here that explains how the scheme…

  • Cost vs. Quality

    Cost vs. Quality

    A debate as old as time, and a loop that goes around and around; or so it seems in the Public Sector commercial space. Every few years, often every couple of spend control cycles, the debate of cost vs. quality rears its head again; with Commercial weighting flip flopping between Quality as the most important…

  • Is it time for Flexible Working to actually become flexible?

    Is it time for Flexible Working to actually become flexible?

    Does the Public Sector need to embrace Hybrid working or risk loosing its workforce? The majority of job adverts within the Public Sector (and beyond) feature the phrase – “We offer flexible working” as a benefit. However, this flexible working is limited on how flexible it can be; generally its telling you they don’t mind…

  • My User Manual 2021

    As we leave lockdown and hopefully begin to put the pandemic behind us; I’ve realised that my job isn’t the only thing that’s changed; my working preferences have too. As we move forward into a more hybrid working world updating my user manual seems like a smart idea. Here’s a link to the one I…